Privacy Policy

Your privacy is important to us. Learn how DesignCraft Academy collects, uses, and protects your personal information.

Last updated: August 1, 2025

Our Commitment to Data Protection

DesignCraft Academy is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or interact with our services.

We adhere to international privacy standards and Sri Lankan data protection regulations. Your trust is fundamental to our mission of providing excellent design education, and we take this responsibility seriously.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you interact with our services:

  • Contact Information: Name, email address, phone number when you fill out forms or contact us
  • Educational Information: Course preferences, learning goals, experience level, portfolio submissions
  • Communication Data: Messages, feedback, survey responses, and support inquiries
  • Payment Information: Billing details for course enrollment (processed securely through third-party providers)

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, click patterns, referral sources
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Website functionality, analytics, and personalization data

How We Use Your Information

Educational Services

  • Process course enrollments and payments
  • Provide personalized learning experiences
  • Track learning progress and course completion
  • Issue certificates and credentials
  • Provide career guidance and job placement support

Communication & Improvement

  • Send course updates and important announcements
  • Respond to inquiries and provide customer support
  • Conduct surveys and gather feedback
  • Analyze website usage to improve our services
  • Send relevant course recommendations (with consent)

Legal Basis for Processing

We process your personal information based on legitimate interests (improving our services), contractual necessity (providing courses you've enrolled in), consent (marketing communications), and legal obligations (financial records, academic transcripts).

How We Protect Your Data

Technical Safeguards

SSL/TLS Encryption

All data transmitted between your browser and our servers is encrypted

Secure Data Storage

Personal information is stored on secure servers with restricted access

Data Anonymization

Analytics data is anonymized and aggregated for privacy protection

Organizational Measures

Access Controls

Limited access to personal data on a need-to-know basis

Staff Training

Regular privacy and security training for all team members

Regular Audits

Periodic security assessments and privacy compliance reviews

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and take immediate steps to secure your data and minimize any potential impact.

Your Privacy Rights

Right to Access

Request a copy of all personal information we hold about you, including how it's used and who it's shared with.

Right to Rectification

Update or correct any inaccurate or incomplete personal information we have on file.

Right to Erasure

Request deletion of your personal data when it's no longer necessary for the purposes it was collected.

Right to Data Portability

Receive your personal data in a structured, commonly used format that you can transfer to another service.

Right to Object

Object to the processing of your personal data for specific purposes, including direct marketing.

Right to Withdraw Consent

Withdraw your consent for data processing at any time, where consent is the legal basis for processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact form or email. We will respond to your request within 30 days and may require identity verification to protect your privacy.

Note: Some rights may be limited by legal obligations, such as retaining academic records for accreditation purposes or financial records for tax compliance.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid Data Submission

Avoid filling out contact forms, account registrations, or any data-submitting features.

Disable Cookies

Disable cookies through your browser settings (see our Cookie Policy for more details).

Request Data Deletion

Contact us directly to request the deletion of any previously shared personal data.

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable privacy laws.

Data Retention and Third-Party Sharing

How Long We Keep Your Data

Contact Inquiries

2 years from last contact

Student Records

7 years after course completion

Marketing Data

Until consent withdrawn

Financial Records

7 years for tax purposes

When We Share Information

Payment Processors

Secure payment processing for course fees

Analytics Providers

Anonymized usage data for website improvement

Email Services

Course communications and updates

Legal Requirements

When required by law or to protect rights

Questions About Your Privacy?

If you have any questions about this Privacy Policy, how we handle your data, or would like to exercise your privacy rights, please don't hesitate to contact us.

Contact Our Privacy Team